Systems and Processes

Rapid growth or emergence into new markets requires agile systems and processes to capture and manage critical pinch points that can support your business through these stages of growth.

ORC see there being three key segments to any successful system. When these are structured well it supports your teams efficiency and gives them the agility they need.

Back office systems working in harmony with your faster pace order management and returns processes that in turn cope with the speed, volume and variety that omni-channel customers expect to engage with you on, is what all size businesses require these days.

Our recommendations will always be endorsed through using best of breed products and services.

Frictionless Trading Review

Do your systems and processes support your customers' Omni Channel expectations?

Customer expectation has evolved and continues to change at a rapid rate. There is no longer any room for forgiveness so it is essential that you support your customer through every step of their journey with your business in order to avoid any negative press.

Here at Oyster Retail, our experience provides the intelligence to assist you in this process. Although we have no control over consumers actions, any process changes or software we recommend can help you to manage and react quickly.

Seamless Integrations

Our partnerships with industry leading software solution providers enable seamlessly integrates with leading retail management software, thus providing a single pane of glass for your business. Our consultants realise that growing your business requires focus and should not have a detrimental effect on other departments or business processes.

At Oyster we recognise the time and place for integrated systems. By adding a certain degree of automation into your business will allow you to concentrate on what you do best and stop wasting valuable time fixing issues that should have been caught and solved automatically.

ORC understand when multiple turnkey end point solutions will keep your business agile at the front end and while larger, single point, integrations are required for your back office.

Proactive Reporting

Best practice and secure data capture are just one part of the story. Proactive reporting and business intelligence reporting tools that utilise this live data will lead you towards making sound business decisions and help you catch problems before they happen.

Prevention is better than cure and this is the mantra used when we recommend a reporting solution.

ORC recognise that most businesses have good accounting reporting but when it comes to customer journey tracking and campaign performance then critical data is not reported well and can even be lost. 

Great reporting means everything to a growing business and ORC understand how to maximise your planning from your data.

Automation

Frictionless trading and seamless integrations are there to help your business improve your customer’s experience.

Nowadays, everything is ‘at the click of the button’ and consumers ability to damage your brand and its reputation can be achieved in seconds. Monitoring and measuring these platforms drive automation.

Automation speeds up processes and by having quicker processes can be the difference between customer retention and a one start damaging review.

User adoption and training

Software systems are the data brain of your business. If users do not feed the systems with good data, process and then learn from the intelligence gleaned, then the return on your investment will take much longer.

We support your business to utilise your systems to give you the results that they are designed to give you to make intelligent factual business decisions.

Maximise Investment

Our business will only succeed if your business succeeds.
We understand that retailers are operating with tight margins and therefore will only recommend solutions that fit your budget and needs. Our team of qualified experts are with you every step of the way.

Our solutions are scalable, agile and interchangeable in order that give your business that competitive edge to help you make sound business decisions based on real time intelligence.

This is why our customers chose Oyster Retail.

Partnership

Every new project we embark on is a partnership. We work as an extension to your business.

At scoping stage, we make it our business to understand your goals and KPIs and what’s needed to differentiate your business. We provide regular health check reviews and our project management team maintain the clarity and focus on the agreed goals.

We will be with you not only during your project journey but afterwards too.